Refund policy

Sales of Clearance items, Studio Seconds, and discontinued products are final. These items are not eligible for return, refund, or exchange.

For all other items, return requests must be initiated within 14 days of delivery to qualify for a refund. Returned items must be received in their original, unused condition and in their original packaging whenever possible.

Because each piece is handmade, slight variations in glaze, color, shape, texture, and other details are to be expected and are part of the unique character of each piece. These natural variations are not considered defects and are not eligible for return or refund.

If a returned item arrives damaged, broken, used, or otherwise altered from its original condition, a refund will not be issued.

Approved refunds apply to the purchase price of the item(s) only. Original shipping charges, taxes, and return shipping costs are non-refundable. Customers are responsible for the cost of return shipping and appropriate packaging to ensure the item arrives safely.